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Privacy Policy

How we handle your data at SolprobStudio.

Select a section to read its details.

Effective Date: July 16, 2026

At SolprobStudio, your privacy and business confidentiality are important to us. This Privacy Policy explains how we collect, use, store, and protect information when you use our AI 360 Diagnostic service for small and medium-sized businesses.

1. Information We Collect

To provide our diagnostic and consulting services, we may collect and process the following types of information:

a. Contact and Business Information

  • Name, email address, phone number, company name, role, and business contact details.
  • Information submitted through forms, questionnaires, interviews, or direct communication.

b. Business Process Information

  • Descriptions of manual processes, workflows, operational problems, bottlenecks, and improvement opportunities.
  • Documents, spreadsheets, PDFs, diagrams, screenshots, reports, or other files shared for analysis.

c. Technical and System Information

  • Information about software systems, integrations, databases, APIs, legacy systems, repositories, or IT infrastructure.
  • Access information or technical documentation shared voluntarily and with authorization.

d. Website and Usage Data

  • Basic technical data such as IP address, browser type, device information, pages visited, and interaction data.
  • Cookies or similar technologies may be used for analytics, preferences, and security.
2. How We Use Your Information

We use the information collected to:

  • Perform the AI 360 Diagnostic and related consulting services.
  • Identify manual processes, automation opportunities, required integrations, and legacy system risks.
  • Prepare reports, findings, recommendations, roadmaps, and implementation proposals.
  • Communicate with you about the service, proposals, billing, support, and follow-up.
  • Improve our methodologies, templates, workflows, and service quality.
  • Protect our systems, prevent fraud, and comply with legal obligations.
3. Use of AI Tools

SolprobStudio may use AI tools to assist with document review, process analysis, classification, summarization, risk detection, and recommendation generation.

When using AI tools, we take reasonable measures to limit unnecessary exposure of confidential information. AI-assisted outputs are reviewed and used to support the diagnostic process, but final recommendations may require human validation.

4. Confidentiality and Client Materials

You retain ownership of all business documents, files, processes, diagrams, repositories, and confidential information you provide.

We use client materials only for the purpose of delivering the requested diagnostic, roadmap, recommendations, or related consulting services. We do not sell your business information or confidential materials.

5. Data Sharing

We do not sell your personal or business data. We may share information only in limited cases:

  • With trusted service providers that help us deliver our services, such as hosting, analytics, communication, payment, or AI infrastructure providers.
  • When required by law, regulation, legal process, or valid governmental request.
  • When necessary to protect our rights, security, users, or services.
  • With your explicit authorization.
6. Data Retention

We retain personal information, business materials, and diagnostic records only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, or maintain business records.

You may request deletion of your information, subject to legal, contractual, or legitimate business retention requirements.

7. Security

We use reasonable technical and organizational measures to protect personal data and confidential business information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Processing

SolprobStudio is operated by ExagonSoft LLC, based in Uruguay. Depending on the tools and service providers used, your information may be processed or stored in Uruguay, the United States, the European Union, or other jurisdictions.

By using our services, you acknowledge that your information may be processed in these locations.

9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Request information about how your data is used.

To exercise these rights, contact us at privacy@solprobstudio.com.

10. Cookies and Analytics

Our website may use cookies or similar technologies to improve functionality, understand usage, measure performance, and protect the service.

You may control cookies through your browser settings, but disabling them may affect some website features.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and may provide additional notice when appropriate.

12. Contact
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